Refund policy
Click here to start the return process.
RETURNS:
Returns must be processed via the above link AND sent back within 15 days of original delivery date to be eligible for store credit.
Please ensure your package will arrive in time to WKND HQ.
REFUNDS: WKNDchasers does not offer offer refunds of any kind, ONLY STORE CREDIT.
RETURN CRITERIA:
The item must be new, unaltered, tags intact, and unused condition (no signs of wear, damage, makeup marks). If an item is received after the 15 day policy or we find signs of wear/damage the package will be returned to you and NO STORE CREDIT will be issued. All items MUST have tags still attached and shoes must be in original packaging.
RETURN PROCESS:
Once your return(s) is submitted through our returns portal here, it will be in review. After your return is approved by WKNDchasers, you will receive an email with info to ship back your item. Please make sure your return(s) includes your NAME and ORDER NUMBER when it is sent back.
We strongly recommend that you send your return(s) back with a tracking number. We are not responsible for any return packages lost in transit.
RETURN SHIPPING COST:
If you purchased re:do free returns on your order then the shipping label will be free. If you did not purchase re:do free returns then you (the customer) will be responsible of the shipping label cost.
We are not responsible for any return packages lost in transit.
STORE CREDIT:
Once we receive your return back at WKNDchasers warehouse, it will be processed for store credit within 3-5 business days. After your return is processed, you will receive an email with your store credit information.
EXCHANGES:
If you select the exchange option, you will need to provide payment details before submitting your return. You will only be charged for the items you have requested to return if the package is not in the mail within the 15-day return window.
A temporary hold will be placed on your account for the value of the items you are returning. This hold will be released once your return is shipped.
Your exchange order will be processed and shipped within 4-7 business days (excluding weekends) after your return is submitted. You will receive a confirmation email once your exchange has been fulfilled.
FINAL SALE: All store sales (Black Friday Deals, Sale Items, Birthday Sales, Flash Sales, etc are not eligible for returns as they are final sale)
Missing/Destroyed Items: Any issues with missing, lost, undelivered, or stolen orders must have notified us within 15 days of delivery date. If the item was lost or not received you must notify us within 15 days of your order date. We will need to open a case with the postal service to see if they can find/resolve the missing package. WKNDchasers is not responsible for any lost or stolen packages.
Free Returns Protection :We now offer Free Returns Here is why YOU need it... 💜
It is additional fee you pay at checkout which will cover the cost of your returns!
It will make returns a seamless hassle free return process because we know sometimes things don't work out!
If FREE RETURNS protection is not purchased at checkout, the customer will be responsible for the cost of the shipping label for the return.
We’re excited to bring you this amazing service option, and hope it helps you shop with confidence, knowing that your purchase is protected!
The following items are FINAL sale;
- Sale & discounted items are FINAL
- Jewelry & Accessories are FINAL
- All bodysuits are FINAL
- all sales discounted for events (birthdayday sale, Black friday sale, flash sale, ect.)
If you have any other questions you can contact us at hello@weekendchasers.co
*Note: All policies are updated on an ongoing basis and can be changed at any time*